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Refund & Cancelation

Refund Policy

At Print Paradise, we are committed to ensuring your satisfaction with our digital art prints. Please read our refund policy carefully to understand your rights and options regarding refunds.

  • Eligibility for Refunds

Due to the nature of digital art prints being downloadable products, we generally do not offer refunds. However, we understand that exceptional circumstances might arise, and we are here to assist you.

  • Circumstances for Refunds

    • Refunds may be considered in the following cases:

    1. Duplicate Purchases: If you accidentally purchased the same digital art print more than once, please contact our customer support within 24 hours of the purchase for assistance.

    2. Technical Issues: If you encounter technical issues that prevent you from accessing or downloading the purchased digital art print, please contact us within 7 days of purchase, providing specific details about the issue.

  • Contacting Customer Support

If you believe you are eligible for a refund based on the circumstances mentioned above, please contact our customer support team by emailing [email address] or using the contact form on our website. We'll require the following information:

  • Your order number

  • Detailed description of the issue

  • Screenshots or other evidence if applicable

  • Resolution Process

Once we receive your refund request, we will review the details provided. If your request meets the eligibility criteria, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

  • Exceptions

Refunds will not be provided in the following situations:

  1. Change of mind or subjective dissatisfaction with the digital art print.

  2. Failure to read or understand the product description, including formats and compatibility.

 

  • License and Usage

Upon receiving a refund, you agree to delete or destroy all copies of the digital art print and cease using it for any purpose.

  • Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at [email address] or through our website's contact form.

Cancelation Policy

At Print Paradise, we understand that circumstances might change, and you may need to cancel your digital art print order. Please read our cancellation policy to understand your options and procedures.

  • Cancellation Eligibility

Due to the immediate availability of digital art prints upon purchase, cancellation requests can only be considered if the digital art print has not been downloaded. Once the download link has been accessed, the order is considered fulfilled, and cancellation is not possible.

  • How to Request a Cancellation

If you wish to cancel your digital art print order, please contact our customer support team as soon as possible. You can do so by emailing [email address] or using the contact form on our website.

  • Required Information

To process your cancellation request, please provide the following information:

  1. Your order number

  2. The reason for the cancellation

  • Cancellation Process

If your cancellation request is received before the digital art print has been downloaded, we will process the cancellation and refund the full purchase amount to the original payment method within 7 business days.

  • Exceptions

    1. If the digital art print has already been downloaded, the order is considered fulfilled, and cancellation is not possible.

    2. Our cancellation policy applies solely to digital art print orders. For other products, please refer to their respective cancellation policies.

  • License and Usage

Upon cancellation, you agree to delete or destroy all copies of the digital art print and cease using it for any purpose.

  • Contact Us

If you have any questions or concerns about our cancellation policy, please contact our customer support team at [email address] or through our website's contact form.

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